Service

1. Diversified Product Supply

Our full product portfolio includes low-speed electric scooters, city commuter e-bikes, folding lightweight e-bicycles, high-performance electric motorcycles, cargo electric two-wheelers and supporting spare parts & accessories (batteries, motors, frames, tires, controllers, seats). All goods pass strict factory quality inspection and support mainstream international certifications (CE, EEC, EN15194, RoHS) to meet local road legal standards across Europe, Southeast Asia, the Middle East and Latin America.

2. Dual-Mode Sales: Retail for Individuals & Tiered Wholesale for Business Partners

Retail service for private buyers: Complete online shopping flow including real-time product consultation, parameter comparison, customized colour/model selection, secure online payment, door-to-door delivery, pre-delivery assembly inspection and basic user operation guidance. We offer flexible after-sales warranty for every single unit purchased by individual riders.
Wholesale service for trade clients: Tiered volume-based pricing with bigger discounts for larger orders, flexible minimum order quantities (low MOQ for new small dealers, full container bulk discounts for large distributors). Exclusive regional distribution rights are available for long-term cooperative partners to avoid market price competition.

3. Custom OEM & ODM Customization Support

We provide full private-label customization services for wholesale buyers: custom logo printing, frame paint colour matching, seat texture upgrade, battery capacity adjustment, packaging redesign and co-development of exclusive new models. Sample production is supported before mass bulk orders to verify appearance and performance requirements.

4. End-to-End Logistics & Export Auxiliary Services

We coordinate door-to-door domestic delivery and full-set cross-border export solutions, including container loading, customs clearance document preparation, freight forwarding tracking and port delivery. Professional teams optimize shipping plans to cut transit time and logistics costs for bulk wholesale shipments.

5. Comprehensive After-Sales & Technical Support

Global spare parts supply chain for quick replacement of damaged components within warranty period;
Online remote technical troubleshooting and maintenance tutorials for dealers and individual users;
Dedicated account manager for wholesale partners, providing market sales materials, product catalogues and sales training guidance;
Long-term warranty on core components (lithium batteries, drive motors) for all electric vehicles sold via our online store.

6. Online Platform Professional Customer Service

Our multilingual customer service team works full shifts to respond to inquiries via website, email and instant chat. Services cover product specification consultation, order progress tracking, payment solution matching, certification document provision and complaint resolution, delivering smooth digital trading experience without offline store visits.